Customer Reviews

“Bill has always been super helpful and responsive. I’ve enjoyed working with the team to find the best rates for my insurance needs.”

“We worked with Erin K to get refunds after my parents passed away. She was very helpful and prompt in dealing with multiple questions from the underwriter. She is also very professional and friendly.”

“Great service when I need it & very easy to make payments over the phone.”

“Progressive does a great job. Looking for insurance stop on through they will take care of you!”

“I am so very pleased with the service I have received from the Merrill Provident/Erie insurance office. Over the phone I am able to do everything I needed. Plus, the girls have gone above and beyond to make sure I get the best deals and explain everything to me. This office is definitely a full service home town hero business. Thank you”

“Provident has saved my family thousands of dollars Chris is amazing and has found me unbelievable rates.”

“Very helpful, always return our calls in a timely manner and saved lots of $$$$!!”

“Ben Porter ( Rib Mountain) was who I spoke with to help me and answer my questions about my insurance, he was very nice and helpful saved me money and I was very happy.”

“First, I was amazed at how much money they saved me! Second, after facing some major hurdles in the last year they were beyond helpful in working with me to eliminate any fees & extra charges until I got back on my feet. It is clear they actually care about helping their customers.”

“I didn’t have the best driving record in my past & they were able to find me a really decent rate when I combined my auto & renters. Customer service is always really helpful!”

“Always helpful. Thanks for all your you’ve done over the years in making everything so easy for me. Good luck at your new office(s).”

“Last year about this time. My wife and I bought our new home in a mobile home park. We were so excited to be a home owner and not renters any more we had insurance with another local company that we thought was treating us good and giving us a fair price. Boy was I wrong. When I called them to put home owners on our new home they told us they could not insurance it due to it being a camper. I was inshock because its not a camper. Hahaha. So. I started shopping around. I called here. I got a very nice gentleman named Chad. Told him we needed insurance today. As I was in feer because we had already lost a home years back. To fire and we didn’t have insurance then. My fault. Chad was great. Not only did he tell me that he would make sure we were taken care of but we also. Came to my work that day to get all the paper work taken care of. Over the past year that is has been i have been such a pest to him with all my off and on questions. This guy is always responsive he take care of his clients my rates are half what they were before. I couldn’t be happier. Thank you chad. For all your hard work. Making sure my home and cars are taken care of your great.”

“I worked with Dave and he was very accommodating to the needs of my specific situation. Great communication and wouldn’t hesitate to refer others.”

“Absolutely phenomenal customer service and insurance pricing!”

“I would highly recommend for all your insurance needs. The staff and owners are experienced, knowledgeable, easy to work with, and offer Free quotes and really offer advice on all your options and suggest what will work best for you. They act with a long term view, not just a short term sale, and want you to become a long time customer. Highly recommend.”